Guarantee

The staff at Reflections Hair & Beauty are qualified and highly trained to perform our range of services for your hair & beauty needs, if you are for some reason not completely happy with your service, let us know and we will re-do your treatment for FREE within 7 days and we would love to hear your feedback.

Booking & Cancellation Policy

Cancellation Rules:


Once a booking is made, you have agreed to our cancellation policy. 
If for whatever reason you are unable to attend your appointment, we require a minimum of 48hours notice for any appointment cancellation to allow time to reallocate your appointment to another client.

If you cancel or reschedule within 48hours of your appointment, or fail to attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the service cost. 

No-shows and last-minute cancellations enormously disadvantage our business.
They also mean that other clients cannot book those time slots with us.
We employ the very best and we invest a great deal in further educating them.


We may ask for you to pre pay for all future appointments due to last minute cancellation or No show a full payment is required to secure your future bookings.

Thank you for your understanding

No Show Policy

A No show is simply when you do not turn up for your appointment.

  •  Booking/Cancellation Policy apply (*read the policy above)

  •  If this appointment was a Gift Voucher / Free Treatment or a packaged treatment, the time has been lost and therefore the Voucher / Free Treatment or packaged treatment has been forfeited.

 

Gift Vouchers

Gift Vouchers are subject to the following: 

  • Must be used within expiry date issued.

  • Cannot be redeemed for cash.

  • Vouchers must be presented at the time of your treatment for redemption and only one voucher can be used per treatment.

  • Vouchers are unable to be replaced if lost.

  • If you make a booking for the use of a Gift voucher and you No Show you will forfeit the full amount of the voucher.

  • Cancellation Policy applies to a Gift Voucher booking.

 

Wedding Bookings 

Wedding bookings to secure your booking we require 50% non - refundable deposit

The Salon Price List is subject to change at any given time without notice prior to deposit being paid. 

 

All Monthly Promotions

Are subjected to conditions apply and will vary from promotion to promotion.

  • Expiry date

  • All Promotions are Pre pay

  • Gift vouchers not included 

  • Booking & Cancellation Policy applies to all promotions Prior to purchase

Please feel free Contact Reflections Hair & Beauty

For more information on our products & services or to make a booking, please call us on 09)4327150

 

 

The Salon Price List is subject to change at any given time without notice.